FAQ's
Frequently Asked Questions (FAQs)
Welcome to our Frequently Asked Questions section. Here we have gathered the answers to the most common questions about our online store and products. If you can't find what you are looking for, please feel free to contact us!
1. How to place an order?
Placing an order on our site is easy! Here are the steps to follow:
- Browse our catalog of makeup products.
- Add the items of your choice to your cart.
- Go to checkout by clicking on the shopping cart icon.
- Enter your shipping information and select your preferred payment method.
- Confirm your order and you will receive a confirmation email.
2. What payment methods do you accept?
We accept several payment methods to make your purchases easier:
- Bank card (Visa, MasterCard)
- Cash on delivery (only available for deliveries to Morocco)
- Payment via [Local Payment Service Name]
- PayPal payment (if available)
3. How long does it take to receive my order?
Delivery time depends on your location and the delivery method chosen:
-
National delivery (Morocco) :
- Standard delivery: 3 to 7 working days.
- Express delivery: 1 to 3 working days (extra charge).
-
International Shipping :
- Standard delivery: 7 to 14 working days.
Please note that lead times may be extended during periods of high demand or unforeseen events.
4. What are the delivery costs?
Shipping costs depend on your order and your delivery location. You will be able to see the exact costs before finalizing your purchase during checkout.
- Domestic Delivery : Standard delivery is free for orders over $200
- Express delivery : From 40dh. Costs vary depending on your order
- International Shipping : Fees vary depending on the destination country.
5. Can I modify or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so a change or cancellation may not be possible once the order has been shipped.
6. How do I track my order?
As soon as your order is shipped, you will receive an email with a tracking number. You can use this number to track the progress of your delivery on the carrier's website.
7. Can I return a product?
Yes, you can return a product within 14 days of receiving your order, as long as the product is in its original condition (unopened, unused and in its original packaging). For more details, see our [Return Policy] page.
8. What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact us within 7 days of receipt . We will provide you with instructions for returning the product and processing an exchange or refund. We will cover the return shipping costs in this case.
9. Do you offer any promotions or discounts?
Yes, we regularly offer promotions and discounts on our products! To be informed about special offers, sales or new products, subscribe to our newsletter or follow us on our social networks.
10. How can I contact customer service?
If you have any additional questions, our customer service team is here to help! You can contact us:
- By email: [Your support email]
- By phone: [Phone number]
- By sending a message via our contact form on the site.
Our opening hours are Monday to Friday, [opening hours].
11. Do you ship internationally?
Yes, we ship to many countries around the world. Shipping costs and times vary depending on your destination country. For more details, see our [Shipping Policy] section.
12. What types of products do you offer?
We offer a wide range of makeup products including:
- Eyeshadows (palettes, individual shadows)
- Lipsticks (matte, glossy, liquid)
- Foundation and concealers
- Blush and highlighters
- Makeup brushes and accessories
13. How do I choose my makeup products?
If you need help choosing the right products, check out our buying guide or contact our customer service team for personalized recommendations based on your skin type, preferences and needs.
14. Are the products tested on animals?
We are committed to providing quality cruelty-free makeup products. All products in our store are cruelty-free .
15. Can I get product samples before purchasing?
Unfortunately, we do not currently offer free samples. However, we have detailed descriptions and customer reviews of each product to help you make the best possible choice.
Noticed :
The information in this section is subject to change. We recommend that you check back regularly for the latest updates. If you have any further questions, please feel free to contact us!