Tracking your order
Tracking your order
Welcome to your order tracking page! Here you can check the current status of your purchases and get detailed information about their shipping.
Order Status
Once you have entered your information and clicked on "Track my order", here are the different statuses you might see:
- Order received : We have received your order and it is awaiting processing.
- In preparation : We are currently preparing your order for shipment.
- Shipped : Your order has been shipped and is on its way to you.
- Delivered : Your order has been successfully delivered. Thank you for your purchase!
- Delivery Failed : A delivery attempt has failed. Please contact our customer service to arrange a new delivery.
- Cancelled : Your order has been cancelled, either at your request or due to a problem with payment or supply.
Where is my order?
When your order is shipped, you will receive an email containing a tracking number . This number can be used on the carrier's website to obtain detailed information about the current location of your package.
Estimated delivery time
Depending on your shipping address, here is the estimated time to receive your order:
- National delivery : Between 3 to 7 working days.
- International delivery : Between 7 to 14 working days.
(Note: These times may vary depending on product availability, transportation conditions, and unforeseen events.)
Delivery problems
If you have any questions or problems regarding your order, please do not hesitate to contact us:
- Email : glamoristacosmetics@gmail.com
- Phone : 06 65 63 53 38
We are here to help you and resolve any issues with your order.
Returns and Exchanges
If you have received a damaged or incorrect product, you are entitled to a return or exchange according to our Terms and Conditions . Please see our [Return Policy] page for more information on the return procedure.
Frequently Asked Questions
Q: Why is my order status "In preparation" for several days?
A: This may be due to additional processing time to check stock or prepare your order. If the delay becomes too long, please contact our customer service for more information.
Q: Can I change my shipping address after I have placed my order?
A: Once the order has been shipped, it is no longer possible to change the address. Be sure to double-check the information before finalizing your order. If you notice an error, contact us as soon as possible.
Contact us
If you have any concerns regarding your order, please contact us via the following means:
- Email : glamoristacosmetics@gmail.com
- Phone : 06 65 63 53 38
- Opening hours : Monday to Friday, 9 a.m. to 6 p.m.
We thank you for your trust and hope that your shopping experience with us is pleasant.